BotSpace automation for Instagram, WhatsApp and Shopify
BotSpace for Shopify and InstagramBotSpace turns WhatsApp and Instagram into sales channels for Shopify stores. We set up the flows that recover abandoned carts, confirm orders and answer product questions in DMs, so your team stops messaging every customer by hand. A standard BotSpace set-up costs AED 2,900 and is live in 1 to 2 weeks.
Why BotSpace suits Shopify and Instagram sellers
BotSpace connects directly to Shopify's order and cart events, with no middleware. That matters because a cart reminder works best within the first hour, while the customer still has the purchase in mind, not the next day.
General-purpose tools like Wati or Respond.io can technically be wired to Shopify through Zapier or a webhook, but that's an extra integration to maintain. BotSpace treats Shopify as a first-class trigger source, which keeps the set-up simpler and the automation more reliable.
BotSpace Instagram automation and WhatsApp flows
We build flow logic in BotSpace's visual builder that reads order status, cart contents and customer tags to decide what message to send and when. A flow isn't just a static reply, it branches based on what the customer does.
- Abandoned cart flows with a discount code that only fires if the cart sits untouched past a set window
- Order confirmation and shipping update messages pulled straight from Shopify's fulfilment status
- Instagram DM automation that answers product questions and hands off to a human when the question needs judgement
- Broadcast campaigns segmented by purchase history, so a repeat buyer doesn't get the same message as a first-time visitor
- Catalogue and product card replies inside WhatsApp so customers can browse without leaving the chat
BotSpace set-up: catalogue sync, templates and approval
We connect your Shopify product catalogue to WhatsApp Business so customers can browse and buy without leaving the chat, get your message templates approved through Meta's Business Manager, and configure the BotSpace flows against real order data before anything goes live.
Template approval is the part most teams underestimate. Meta rejects vague or promotional-sounding templates regularly, so we write and submit templates that match Meta's commerce policy the first time, which avoids a week of back and forth before launch.
Broadcasts that don't get your number blocked
BotSpace's broadcast tool lets you segment by tags, purchase history or engagement, but a badly segmented broadcast is how businesses get their WhatsApp number flagged or blocked. We set up tagging rules on day one so broadcasts only reach customers who've opted in and match the segment, keeping your message quality score healthy with Meta.
What a typical BotSpace set-up looks like
For a Shopify fashion store, a typical build is an abandoned-cart flow that messages the customer 45 minutes after checkout is dropped, with a discount code, and a second nudge at 24 hours if the first goes unanswered. Add automatic order and shipping updates and most of the routine 'where is my order?' messages disappear from the team's day.
Social media automation for Instagram, Facebook and LinkedIn
How it compares
| BotSpace | Wati | Respond.io | |
|---|---|---|---|
| Primary use case | WhatsApp and Instagram automation built around Shopify stores: cart recovery, order updates, product broadcasts | Shared WhatsApp inbox and broadcast campaigns for sales and support teams working from one number | One inbox across every channel a business runs, with rule-based routing so leads land with the right team automatically |
| Channels supported | WhatsApp and Instagram, both wired directly into Shopify order and cart events | WhatsApp only (WhatsApp Business API), which is the point: depth on one channel instead of breadth | WhatsApp, Instagram, Facebook Messenger, email, SMS and calendar booking in a single inbox |
| Best team size | Solo sellers and small ecommerce teams (1 to 10 people) who need automation more than agent seats | Sales or support teams of 3 to 25 agents who need a shared inbox with clear assignment rules | Growing teams of 5 to 50+ handling inbound from multiple channels who need one queue instead of five |
| Standout feature | Native Shopify triggers: abandoned cart, order confirmation and shipping updates fire WhatsApp messages without middleware | No-code chatbot builder plus a shared inbox with agent assignment, built specifically around WhatsApp Business API | Channel-agnostic routing rules that treat WhatsApp, Instagram and email leads the same way inside one workflow |
| Where it falls short | Weak outside ecommerce; there's no real shared inbox or multi-channel routing if you're not selling through Shopify | Single-channel by design, so a business fielding Instagram DMs or email alongside WhatsApp needs a second tool | More set-up overhead than a single-channel tool, and the extra configuration isn't worth it if WhatsApp is your only channel |
Example workflows
Abandoned Shopify cart triggers a WhatsApp discount within the hour
A customer adds items to their cart and leaves checkout without paying. BotSpace watches the Shopify cart event, waits 45 minutes to confirm the cart is abandoned, then sends a WhatsApp message with the items left behind and a time-limited discount code.
Trigger: Shopify cart_abandoned event Wait: 45 minutes, check if order still pending Action: WhatsApp template -> cart items + 10% discount code Fallback: second message at 24h if no reply
Order confirmation and shipping updates without manual messaging
The moment an order is placed and later fulfilled, BotSpace reads the Shopify order status and fires the matching WhatsApp template automatically, so the customer always knows where their order stands without anyone on the team sending it by hand.
- 01Order placed in Shopify
- 02BotSpace sends WhatsApp order confirmation with order number and items
- 03Shopify fulfilment status changes to shipped
- 04BotSpace sends tracking link and expected delivery window automatically
BotSpace and WhatsApp packages
Fixed starting prices for a BotSpace set-up. BotSpace and Meta fees are paid at cost.
Add-on: WhatsApp (Wati, Respond.io, BotSpace or direct API)
| Tier | Delivery | Price |
|---|---|---|
| Setup | 1 to 2 weeks | AED 2,900 (USD 790) |
| Automation | 3 to 4 weeks | AED 4,400 (USD 1,200) |
| AI Agent + CRM | 6 to 8 weeks | from AED 9,500 (USD 2,590) |
Meta's per-message charges and the platform subscription are paid at cost on top, never marked up by us.
Prices exclude CRM and platform licences, Meta's WhatsApp message charges, ad spend and hosting, which you pay to the vendor at cost. Prices are starting points; we confirm a fixed quote after a scoping call.
Works alongside
Frequently asked questions
BotSpace automates WhatsApp and Instagram conversations for online sellers, especially on Shopify: abandoned-cart reminders, order and shipping updates, product answers in DMs, comment-to-DM replies and segmented broadcasts.
Our Setup package is AED 2,900 (USD 790) for catalogue sync, templates, cart recovery and order flows. Automation, with Instagram flows, broadcasts and CRM sync, is AED 4,400 (USD 1,200). BotSpace's plan and Meta's message charges are paid at cost.
1 to 2 weeks for catalogue sync, cart recovery and order flows, most of it waiting for Meta template approval. Instagram flows and broadcast segmentation add a few days, depending on how clean your customer data is.
It runs basic WhatsApp and Instagram automation without Shopify, but its strongest features depend on Shopify data. Without Shopify, Wati or Respond.io is usually a better fit.
Only if they go to people who did not opt in or do not match the segment. We set up opt-in capture and segmentation before the first broadcast, which keeps your quality rating with Meta healthy.
Through BotSpace's own app, with your business account. The account stays in your name; we work inside it with a team user you invite, and remove our access whenever you ask.
Every flow has a hand-over point that routes the chat to an agent, triggered by custom orders, complaints or questions the bot cannot answer, rather than looping the customer through bot replies.